Our Experience

CCC has a demonstrated record of supplying confidential inbound and outbound call services on behalf of several government departments/agencies as long term, short term and repeat services. Call centre services that have been operated by CCC include services for:

• The Dept. Infrastructure Transport Regional Development and Local Government

Australian Government Regional Information Service 2001- current
CCC continues to provide call centre service to the Department with AGRIS.  (Australian Government Regional Information Service) AGRIS is a whole of Government referral service across all Australian Government Departments, Programs and Agencies providing contact details as required primarily to regional, rural and remote Australians.  Additional services included are assistance on negotiating a grant website and caller data collection for distribution of a directory. Essential to this program is maintaining up to date knowledge of current political events, changes to Departments; and keeping abreast of national issues such as disasters.   Also under the Department CCC conducted the Green Vehicle Guide and Airspace Reform Campaigns.  Information obtained obtained electronically.  Operating Hours 9am-6pm calls received nationally

• Department of Climate Change

Working with the Department of Climate Change, CCC facilitated the registration of Seminars for the Carbon Pollution Reduction Scheme Green Paper capital city and regional locations; the Treasury document ‘Australia’s Low Pollution Future’, the Greenhouse and Energy Reporting Office discussions and the Carbon Pollution Reduction Scheme White Paper city and regional seminars. This required data entry into a specialised database, referral to the Climate Change web site for download, collected caller details for CD distribution and collected public feedback obtained from media campaign.   Extensive changes in call volumes.  Operating hours 8.30am – 7pm;  Calls received nationally

• The Dept. Broadband Communications and the Digital Economy

CCC represented the Broadband Communications and the Digital Economy with the Broadband and Telecommunications Enquiry Line.  We accommodated all enquiries relating to Broadband subsidies, NextG / CDMA transition and enquiries.  Information accessed through web and paper based information, Database management and reporting. Organised pamphlet distribution according to client requests; Operating Hours 8.30am -9pm; Calls received nationally

• Dept. Industry Tourism & Resources – National Biotechnology
  & Related Industries Survey & Mailing

CCC facilitated a Biotechnology and Related Industry Survey.  We conducted national calls to people within the industry identifying a survey that they would receive within a 2 week period.  We then distributed surveys to the appropriate demographic.  Further to this we conducted a reminder campaign in an effort to achieve a maximum return rate. An integral part of this program was to update information on the Department of Industry Tourism & Resources Database.  Operating Hours 9am -5 pm; Outbound national calls.

• Morris Walker

As sub contractor updated database contact details of Defence Material Organisation suppliers and internal personnel to be called by successful tender.  3000 outbound calls provided in 2 -3 weeks.  Calls placed nationally.

Other Clients include:

• The Dept Broadband, Communications and the Digital Economy - Consumer Information Campaign

• Cooma Monaro Shire Council - Local Environment Plan Survey

• Australia Pork Ltd - Surveys and update database

• Monaro Committee for Cancer Research - Survey & Analysis for Oncology Unit

• Snowy River Shire - Wind Farm Survey & Analysis

• NSW Farmers Federation - Survey of Membership

• NSW Dept of Environment and Conservation (Household Chemicals Information Hotline for Resource NSW)

• The Department of Health and Ageing (National Industrial Chemicals Notification and Assessment Scheme - NICNAS)

• The Dept Infrastructure, Transport, Regional Development and Local Government (Auslink, Airspace Reform, Air Transport Safety Bureau, Roads to Recovery, Green Vehicle Guide)

• The Dept Communications IT & Arts (Telinfo)

• Southern Sydney Waste Boards (Compost Hotline)

Small Business and Independent Clients

• Mailing

• Virtual Reception

• Information Validation

• 1800# reply to conference / seminar invitation

• Membership renewal

• Surveys

• Business Solutions