The Department of Infrastructure, Transport, Regional Development and Local Government (formerly Department of Transport and Regional Services)
Australian Government Regional Information Services

"Cooma Call Centre has demonstrated a strong dedication to service delivery, an interest in the welfare of Regional Australians and an ability to identify new Commonwealth Services and pursue the required information to impart to their clients. The information delivered often requires strong investigative skills and an ability to 'think on the run".

"Cooma Call Centre's management has always been strong and professional. This has made the working relationship we share with Cooma Call Centre enjoyable and fruitful".

"AGRIS reporting requirements have been met and exceeded, with ad-hoc reports being built and supplied within short timeframes to meet urgent requests from the Department".

The Department of Environment, Climate Change and Water NSW (formerly Department of Environment and Conservation (NSW))

Household Chemical Collection Program

"The Call Centre function is integral to the effective management of the Chemical Cleanout Program. To date, all provisions of the Service Level Agreement with Cooma Call Centre have been consistently met"

The Australian Government Department of Health and Ageing.
NICNAS

"The Call Centre provided a professional service and on complaints about how they dealt with the customers were received by NICNAS. The staff were helpful and the management efficient and responsive to the needs of NICNAS. The Call Centre met all agreed levels of service and standards."

The Department of Infrastructure, Transport, Regional Development and Local Government (formerly Department of Transport and Regional Services)

AIRSPACE Reform Hotline Service

"From the start of the relationship, the Cooma Call Centre has provided advice on the best way of dealing with callers, the type of greetings that are received best, and were continuously seeking ways to improve the service.

Cooma Call Centre took the task seriously and gained enough knowledge of the issues that they could also determine whether queries were genuinely for the team or whether they could be assisted in another way by either redirecting callers to the Airspace Reform Website, or other aviation agencies such as CASA or Airservices Australia for example. A truly professional job."

Charles Litchfield, Snowy River Shire Council

"In particular, I would like to highlight the Call Centre's ability to take a rough idea of a research requirement, and work with Council to design and deliver an end products on which we can base informed decisions and new policy."

"I now consider the Cooma Call Centre a key resource for Council when it comes to conducting market research and survey work."

Nicole Parsons, Sydney Waste Boards

"The Sydney Waste Board has worked very closely with the Cooma Call Centre team to design a comprehensive system capable of providing professional service to the program's participants in areas including product ordering and supply, education, complaint resolution and reporting. Due to the size of the program and performance of previous service providers, there have been many challenges presented to Cooma Call Centre. However, by maintaining open lines of communication, these challenges have been overcome with ease."

Resource NSW

Cooma Call Centre staff are "always professional in their manner, friendly in their approach and ensure optimal customer satisfaction".

Mike Butler, SMEC International

"The detailed preparation and professional call-out provided by Cooma Call Centre was of a very high standard and I am sure contributed to the high response rate recorded."

Wade Maher and Associates

"Cooma Call Centre provided a superb service. We have enjoyed working with them immensely and have no hesitation in recommending the Cooma Call Centre, and hope to have the opportunity of utilising its services in the future".

Sinus Hotline.com

"Our client's were unaware that they were dealing with an outsourcing call centre"